1. Interpretation:
The headnotes to the clauses of this Agreement are inserted for reference purposes only and shall in no way govern or affect the interpretation hereof.

2. DEFINITIONS:
Unless inconsistent with the context, the expressions set forth below shall bear the following meanings -
1.2.1. "You" - mean the individual accessing or using the service, or the Company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
1.2.2. "Adoozy" - refers to the Company Adoozy (Pty) Ltd, registration number 2018/545170/07, situated at 122 Beyers Naude Drive, Franklin Roosevelt Park, 2195.
1.2.3. "Account" - means an individual account created for You to access parts of our service.
1.2.4. "App" refers to the Adoozy Power App
1.2.5. "Service" refers to the App.
1.2.6. "Third-Party Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the service, provide the service on behalf of the Company, perform services related to the service, or assist the Company in analyzing how the service is used.
1.2.7. "Third-party Social Media Service" - refers to any App or any social network App through which a User can log in or create an account to use the service.
1.2.8. "Personal Data" - is any information that relates to an identified or identifiable individual.
1.2.9. Unless inconsistent with the context, an expression which denotes –
1.2.9.1. any gender includes the other genders;
1.2.9.2. a natural person includes an artificial person and vice versa;
1.2.9.3. the singular person includes the plural and vice versa.
1.2.10. "Provider" means Adoozy as the power bank rental service provider.
3. COLLECTING AND USING YOUR PERSONAL DATA:
1.3.1. We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.
1.3.2. You have the right to be provided with clear, transparent and easily understandable information about how we use your Personal Information and rights.
1.3.3. Should you decide to register an Account, we may require you to provide us with personal information, which assist us in identifying you. This includes but is not limited to:
1.3.3.1. your name and surname;
1.3.3.2. your e-mail address;
1.3.3.3. your physical address;
1.3.3.4. your identity number;
1.3.3.5. your mobile number; and
1.3.3.6. your banking details;
1.3.4. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.
1.3.5. When you provide us with your personal information, you agree to provide accurate and current information and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
1.3.6. Subject to below, we will not, without your express consent, use your personal information for any purpose other than as set out below:
1.3.6.1. to track the use and rental of the Adoozy Power Bank as well as your location whilst using the app, or whilst the app is closed or not being used, which enables the app to identify and notify you of nearby Adoozy Power Towers;
1.3.6.2. to contact you regarding your request for a refund on your deposit;
1.3.6.3. to improve our service and your experience of our App;
1.3.6.4. To disclose your personal information to any third party other than as set out below:
1.3.6.5. to our employees and Third Party Service Providers who assist us with processing your initial payment to activate the Adoozy Power App, to interact with you via our App, e-mail or any other method to notify you if you have not returned an Adoozy Power bank and thus need to know your personal information to assist us in communicating with you properly and efficiently;
1.3.6.6. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of these Terms; and
1.3.6.7. to our Third-Party Service Providers and data analytics providers such as Google Analytics.
1.3.7. We are entitled to use or disclose your personal information if such use or disclosure is required to comply with any applicable law, subpoena, order of a court, or legal process served on us or to protect and defend our rights or property. Adoozy undertakes never to sell or make your personal information available to any third party other than as provided for in this Privacy Policy unless we are compelled to do so by law. In particular, in the event of fraudulent online payment, Adoozy is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation to disclose the personal information required.
1.3.8. We will ensure that all of our employees and Third-Party Service Providers (including their employees) having access to your personal information are bound by appropriate and legally binding confidentiality obligations concerning such information.
1.3.9. We will -
1.3.9.1. treat your personal information as strictly confidential, save where we are entitled to share it as set out in this Privacy Policy;
1.3.9.2. take appropriate technical and organizational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
1.3.9.3. provide you with access to your personal information to view and/or update personal details;
1.3.9.4. promptly notify you if we become aware of any unauthorized use, disclosure or processing of your personal information;
1.3.9.5. provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request; and
1.3.9.6. upon your request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obliged to retain.
1.3.9.7. We keep your financial information encrypted and stored on Third-Party Service Provider's payment processor servers.
1.3.9.8. We only store a token associated with those card details on our servers.
1.3.9.9. Access to your information is restricted to authorized staff only.
1.3.10. If we ask you questions about your financial information, we shall show partial detail [the first four or the last four digits of the debit or credit card number, only enough to identify the card(s) to which we refer.
1.3.11. When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact another person, we may decide to give that person some of the information contained in your complaint. It is a matter for our sole discretion as to whether we provide information and, if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
1.3.12. Your Personal Information will be used by us or shared within our group of companies for internal reasons, primarily for business and operational purposes.
1.3.13. Suppose another entity acquires us, our businesses or substantially all or part of our assets, or assets related to our Sites and/ or Services. In that case, your Personal Information will be disclosed to such entity as part of the due diligence process and transferred to one of the transferred assets.
1.3.14. In the event of insolvency, business rescue, or reorganization proceedings being brought by or against us, all such Personal Information will be considered an asset of ours, and as such it is possible, they will be sold or transferred to third-parties.
1.3.15. We will not retain your personal information longer than the period it was initially needed unless we are required by law to do so or you consent to us containing such information for a more extended period.
1.3.16. You have the right to complain directly with any local Regulatory Authority about processing your Personal Information.
1.3.17. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorized or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
1.3.18. If you disclose your personal information to a third party, such as an entity that operates a website linked to the App or anyone other than Adoozy shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

1. SALE OF SERVICE:

Adoozy agrees to provide the subscriber access and use of its services according to the provisions stipulated in the terms and conditions. The subscriber shall be entitled to specific benefits and a nonexclusive subscription during the period of this agreement. The provided services shall depend on the subscription chosen by the subscriber and granted by Adoozy

2. LIMITATIONS:

he subscriber cannot utilize services not included in the chosen subscription and outside the scope of this agreement.

3. PAYMENT PROCEDURE:

The subscriber shall pay a subscription fee from when the subscription is bought until the subscriber notifies us to cancel the subscription in writing. The subscription will automatically renew when the user is out of "pops" or when the subscription "expires," whichever comes first.

4. TERM AND RENEWAL:

The term of this agreement shall commence on the day the subscriber enters into the subscription until the user notifies Adoozy that they want to cancel their subscription. If the subscriber cancels the subscription, any discount the subscriber qualified for is also revoked.

5. LOST POWER BANK:

3.1. If the user reports that a power bank is lost or stolen, they will be charged a fee of R650. 3.2. The R650 fee must be paid before the user's account is cleared, and they can continue using the power bank. 3.3. Failure to pay the R650 fee within the specified time will result in the suspension of the power bank service. 3.4. The user will be solely responsible for the replacement cost of the lost or stolen power bank.

6. LATE RETURNS:

4.1. The user is responsible for returning the power bank on or before the due date agreed upon during the initial rental. 4.2. If the power bank is not returned on time, the user will be charged a late return fee of R79.99 per day. 4.3. The late return fees will accumulate for each additional day until the power bank is returned. 4.4. Failure to pay the accumulated late return fees within the specified time will result in the suspension of the power bank service. 4.5. The user will be solely responsible for any additional costs or damages incurred due to the late return.

1. Quality Experience:

5.1.3. Adoozy acknowledges the importance of providing a quality experience while utilising the Services. 5.1.2. Adoozy will maintain an updated business profile, including accurate contact information for customer support. 5.1.3. Any communications sent through the Services will be transparent and honest, ensuring there is no misleading or deceptive content. 5.1.4. Adoozy will respect and comply with user requests to opt out of communications through the Services.

2. Message Initiation and Content Guidelines:

5.2.1. Adoozy recognises the necessity of obtaining opt-in permissions from users before initiating messages. 5.2.2. Adoozy commits to using approved message templates for initiating conversations, ensuring compliance with policies. 5.2.3. Replies to user messages within 24 hours will be prompt, relevant, and without the need for message templates. 5.2.4. Adoozy will ensure that automation used during the 24-hour window provides clear escalation paths for user inquiries.

3. Data Protection and Legal Compliance:

5.3.1. Adoozy is committed to protecting user privacy and complying with applicable data protection laws. 5.3.2. Adoozy acknowledges that user data collected or shared within the Services will be used for internal business purposes. 5.3.3. In the event of any business transfer, insolvency, or reorganization, Adoozy will handle user data responsibly according to its status as an asset. 5.3.4. Adoozy agrees not to retain user personal information longer than necessary and will comply with all applicable regulations.

4. Prohibited Use:

5.4.1. Adoozy will not engage in any form of prohibited activity, including facilitating criminal activities or promoting illegal products/services. 5.4.2. Adoozy will avoid engaging in discriminatory or offensive behaviour and will comply with all relevant laws and regulations.

5. Enforcement and Updates:

5.5.1. Adoozy acknowledges that failure to comply with these requirements may result in the limitation or suspension of access to the Services. 5.5.2. Adoozy understands that these requirements may be updated over time, and any changes will be considered accepted through continued use of the Services.

6. Opt-In Best Practices:

5.6.1. Adoozy recognises the importance of transparent opt-in processes and clear communication with users. 5.6.2. Adoozy will clearly explain the benefits of receiving messages through the Services during the opt-in process. 5.6.3. Adoozy agrees to facilitate easy opt-out processes for users and respects their preferences.

7. GENERAL TERMS:

6.1. The power bank remains the property of the provider at all times. 6.2. The user is responsible for the proper use and safekeeping of the power bank. 6.3. The power bank should not be tampered with, modified, or disassembled. 6.4. The user must not use the power bank for illegal activities or in a manner that violates any laws or regulations. 6.5. The user acknowledges that they have received the power bank in good working condition and will notify the provider immediately if any issues arise. 6.6. The provider reserves the right to terminate the power bank service at any time without prior notice if the user breaches these terms and conditions. 6.7. The user acknowledges that the provider is not liable for any loss, damage, or injury from using the power bank. 6.8. The user agrees to indemnify and hold the provider harmless from any claims, damages, or liabilities related to the use or misuse of the power bank. 6.9. The provider reserves the right to update or modify these terms and conditions at any time, and the updated version will be applicable from the date of posting on the provider's website or notification to the user.

If you have any questions regarding this Terms and Conditions Policy, please contact us by e-mail at info@adoozypower.co.za. By using the Adoozy Power service, the user agrees to abide by these terms and conditions.